Restaurant Training Manual – Waiter Job Description

Main Purpose of the Job:

The Waiter / Waitress under the guidance of the Captain and according to Company policies and procedures will carry out his / her duties based on the following fundamentals:

– Maintains the highest standard of professional ethics

– Emphasizes and projects a high image for the hotel

– Is concerned with the operating objectives of the hotel

– Operates with maximum transparency thereby projecting the truth about general observations

Key Function:

He / she is in charge and responsible for the control of several tables in a service station, maximizing the prompt efficiency of food & beverage service and ensuring guest satisfaction according to the Organization standards.

Key Result Area: Guest Satisfaction

Main Duties responsibilities

– Assures achievement of daily planning through list of activities received.

– Follows up on trained elements and tasks, on a daily basis.

– Ensures service for tables assigned.

– Takes food and beverage orders as per Hotel standard.

– Delivers food from kitchen and beverages from dispense bars.

– Assists Busboy /girl in clearing tables if necessary.

– Follows sequences of work during set-up time and service time.

– Has to know in details food and beverage items present in menu.

– Handles guest request in a courteous manner repeating their request to make sure that guest’s message was properly understood.

– Reports immediately to Superior any misunderstanding, problem or accident with guest or staff.

– Communicates constructively with guests to assess their satisfaction. If not satisfied, follow up with an immediate action.

– Receives a training and focus carefully on various elements and tasks taught on a daily basis.

Key Result Area: Employee satisfaction

Main Duties responsibilities

– Signs in and out of duty as soon as reaching or leaving outlet.

– Attends pre-meal briefings, listen carefully to instructions given by Superiors concerning today’s service achievements.

– Is well, tidy, groomed, disciplined and honest at all times.

– Reports immediately to his supervisor any misunderstanding, problem or accident with a guest or the staff.

Key Result Area: Financial Performance

Main Duties responsibilities

– Follows up opening and closing procedures.

– Informs Superior on damages immediately after noticing them.

– Presents checks and ensuring smooth co-operation with cashiers.

– Is aware of any activities/ events operating within the hotel in order to promote and maximize sales.

– Suggests ways of reducing costs without effecting the quality and standard of the hotel.

– Ensures energy and water saving.

Key Result Area: Environmental Awareness

Main Duties responsibilities

– Informs superior if Housekeeping cleaning plans were followed.

– Operates all equipment as per the operating guidelines.

– Has full knowledge of the hotel safety and emergency procedures.

– Complies with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment.

– Is aware of all local customs.

Fundamental attitude factors:

– May be called upon a times to perform other duties which are not included in this job description.

– The ultimate objective of the Waiter / Waitress performance is the achievement of total customer satisfaction.

– A key responsibility for the Waiter / Waitress is to establish and maintain a good relationship with superiors, colleagues and subordinates at all times.